brv99 Privacy Policy

brv99 is an internationally operated online gaming platform. As the data controller for personal data collected through the brv99 platform, brv99 is committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles. This Privacy Policy sets out the categories of personal data brv99 collects about you, the purposes for which that data is processed, the legal bases on which brv99 relies to process your data, and the rights you hold in relation to your personal data.

This Privacy Policy should be read alongside the brv99 Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with brv99. Defined terms not otherwise explained in this document have the meanings given in the Terms & Conditions.

brv99 collects personal data that you provide directly to us, data generated by your use of the Platform, and in certain cases data received from third-party payment processors or identity verification providers. The main categories of personal data brv99 processes are set out below.

brv99 processes your personal data only for the purposes described in this policy. The primary purposes for which your data is used are:

• Creating, managing and verifying your brv99 account, including processing KYC documentation as required by our compliance obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard and other accepted payment methods.
• Delivering the gaming and betting products available on the brv99 Platform, including cricket betting, live casino, slots, and crash games.
• Detecting, preventing and investigating fraud, money laundering, collusion, and other prohibited activities in accordance with our compliance and legal obligations.
• Providing responsible gaming tools and monitoring account activity to identify patterns that may indicate problem gambling, in accordance with our duty of care to players.
• Communicating with you about your account, responding to support requests, and sending transactional notifications (e.g. deposit confirmations, withdrawal status updates).
• Sending marketing communications about brv99 bonuses, promotions and new products, where you have consented to receive such communications or where brv99 has a legitimate interest in informing you of relevant offers. You may unsubscribe from marketing communications at any time by contacting [email protected].

brv99 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Your data is not used to make fully automated decisions that have a significant legal or similarly significant effect on you without human oversight.

brv99 does not sell your personal data. We share your data only where necessary and with the following categories of recipients:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable payment industry data security standards.
• Identity verification and KYC service providers who assist brv99 in verifying the identity and age of registered players. These providers process only the specific data necessary for verification and are contractually prohibited from using it for any other purpose.
• Game content providers (including Evolution Gaming, Pragmatic Play, Ezugi, Spribe and others) who supply the live casino, slots, and crash game products available on the Platform. These providers may receive session and gameplay data necessary to deliver the game experience.
• Regulatory authorities, law enforcement agencies, and financial intelligence units where brv99 is legally required to disclose data — for example in response to a lawful order, warrant, or regulatory request. brv99 will not notify you of such disclosure where prohibited by law from doing so.

All third-party processors and service providers acting on brv99's behalf are bound by appropriate data processing agreements that restrict their use of your personal data to the specific purposes for which it was shared and require them to implement adequate security measures.

brv99 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, authenticate your login session, maintain your preferences, and detect fraudulent activity. Strictly necessary cookies are placed automatically and cannot be disabled without preventing the Platform from functioning. These cookies do not require your consent as they are essential to the service you have requested.

brv99 may also use analytics cookies to understand how players interact with the Platform. You may adjust your browser settings to refuse non-essential cookies, though this may affect certain platform features. brv99 does not use cookies to serve third-party advertising on your device beyond the Platform itself.

brv99 stores personal data on secure servers and implements technical and organisational security measures appropriate to the nature and sensitivity of the data processed. These measures include access controls, encryption at rest for sensitive data categories, regular security reviews, and penetration testing of the Platform infrastructure.

While brv99 takes all reasonable steps to protect your personal data, no data transmission over the internet or storage system can be guaranteed as 100% secure. If you become aware of any security vulnerability or suspect unauthorised access to your account, please contact [email protected] immediately.

brv99 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory and compliance obligations. For most categories of player data, brv99's standard retention period following account closure is five years, reflecting typical anti-money-laundering record-keeping requirements. Financial transaction records may be retained for longer periods where required by applicable law.

Where personal data is no longer required for any lawful processing purpose, brv99 will securely delete or anonymise that data. Communications data such as support transcripts are typically retained for two years from the date of the communication unless a longer period is required for an ongoing dispute or compliance matter.

Subject to applicable law, you hold the following rights in relation to the personal data brv99 holds about you. To exercise any of these rights, contact [email protected] with your request and sufficient identification to allow brv99 to verify your identity before responding.

brv99 will respond to all verified data subject requests within 30 days of receipt. Where a request is complex or brv99 receives a large number of requests simultaneously, this period may be extended by a further 60 days with prior notification. Certain rights may be restricted or unavailable where processing is necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

As an internationally operated platform, brv99 may transfer your personal data to servers and processors located outside Bangladesh. Where such transfers occur, brv99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections afforded under applicable data protection law. This may include reliance on standard contractual clauses, adequacy decisions, or equivalent transfer mechanisms. By using the brv99 Platform, you acknowledge that your data may be processed outside your country of residence and consent to such processing where required.

brv99 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the products and services we offer. Where a material change is made, brv99 will notify registered players via the contact details on their account. The updated policy will be published on this page with a revised effective date. Your continued use of the Platform after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how your data is being protected.

For any questions, requests or complaints relating to this Privacy Policy or brv99's handling of your personal data, please contact the brv99 support and data team at [email protected]. We aim to respond to all privacy-related queries within 14 days of receipt. If you are dissatisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.